Frequently Asked Questions

• How do I book?

  Send us an email inquiry or give us a call. As soon as we’ve confirmed availability, you will need to give us a ring to secure the booking. This is done by making payment of the deposit, or full payment if your booking is less than 2 weeks away.

• How do I get my deposit back?

  After your booking has taken place, we contact the parish and/or caretaker to confirm that we can return your deposit. Provided that the hall was left in the condition as stated in the hire agreement signed by you and that you did not overstay your booked hours, we will then return your deposit. Usually this takes up to 4 working days, but we will email you as soon as we’ve returned it.

• How do I gain access to the hall?

  A couple days before your event, we will email you the information on how to gain access into the hall. This will be either a keycode or by the caretaker.

• Can I view the hall before I book?

  Yes, provided there's availability to do so at the venue (some of our venues have full-time nurseries during the week). To organise a viewing, please give us a call. We will provide you with a time and date on which we can meet you to show you around the hall.

• What’s your cancellation and refund policy?

  Once payment of the deposit has been made, it is not refundable until after your event. If you cancel your event ahead of your booking, payments of the hire and admin fee will be refunded, but the deposit will be retained.

• What if something gets damaged during my hire?

  If anything gets damaged during your hire, please notify us immediately via email and telephone call. If in the instance a caretaker is coming to close the hall for you, please notify them also.

• What if there’s an issue during my booking?

  If there is an issue during your booking, unless you have been given the caretaker’s number, you can give us a call, even out of our office hours.

• How far in advance should I book?

  The more notice, the more available all venues will be. If you wish to book for less than 2 weeks away, full payment will be required, provided the venue is available.

• What if I need to make a change to my booking?

  Any changes to bookings may incur a fee. You are allowed a 1 time change of timings, but any following changes are £5. To change the date and venue incurs a £25 fee. This is because of the extra workload on both our administration team and the caretaker.

• Can I arrive early to set up before my event?

  No, the times you book include any set up and tidy up time at the start and end of your event.

• Are there cleaners after my event?

  No, there are no cleaners after any bookings. You must ensure that the hall is cleaned according to the hire agreement by the end of your booking.